Small businesses get the help you need by using a virtual assistant so you can focus on building your business

Online Shop Business Owners

28/09/2020 FOSVA Admin

Online Shop/E-commerce business owners – are you having trouble handling your customer service issues?

Are you too wrapped up in getting your orders out?

Have you got a professional customer service person taking your calls, giving product information and dealing with in box queries?

It’s all very well having a great product but if you want repeat custom you need great customer service.

Online Shop owners need to know that just handling a complaint properly can improve your customer retainment.

If you cannot employ someone in house then a virtual assistant is the next best thing.

The online customer service assistant can handle the complete process from enquiry, to order processing ando dealing with any complaints.

Get your orders and enquiries handled professionally by a fully trained customer service trained representative.

Dedicated to putting your company first so your customers reap the benefits.

Please contact us if you would like more information on how we can help you with your on line business and customer service solution.

Check out more of our customer reviews and testimonials. We think you’ll agree we know what we’re talking about!

Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

07/07/2020 FOSVA Admin

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

Let the customer rant without interrupting
When they stop ranting – empathise with your customer in an effort to placate them
Take ownership – do not blame others or give excuses!
Ask them what they need from you to fix the problem
Offer a solution and explain what you will do and DO IT!
FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

Please follow us on Linked In.

Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SME challenges

19/06/2020 FOSVA Admin Leave a comment

As a small business you are likely to have some SME business challenges. Some common complaints are:

I don’t have time to focus on building my business.

I cannot take calls while driving or in meetings so I am missing potential clients.

My response rates on Facebook are suffering and I’m missing out on potential sales.

We have no time to check/respond to emails quickly and this is affecting customer service.

We run training events have no staff to respond to bookings and send out joining instructions etc. so this caused confusion in the office.

I’m from the pre-social media era and can’t get my head around social media management/marketing.

I have a website that needs updating regularly but I don’t know how, or have time to do it.

If you can relate to any of the above, what are you doing about it?

A virtual assistant is the answer! A virtual PA/Temp/Assistant can take care of it all. Benefits include:

Peace of mind that your customers are being cared for. We specialise in great customer service and have had corporate training in this respect.

A virtual assistant can screen your calls and deal with email enquiries.

A remote training coordinator can deal with all the administration surrounding getting delegates on to your courses.

A social media assistant can manage all your social media.

A CMS virtual assistant can update your blog, website, install plugins, create posts and much more.

So if you need help with your SME challenges or you need support in other ways, then get in touch.

Get 20% off all hourly virtual assistant, social media & content management services until 31 December 2020.

Small Business Services, Virtual Assistant

To Do List of a Virtual Assistant

20/04/2020 FOSVA Admin Leave a comment

The ‘To Do’ list of a Virtual Assistant – it can be endless!:

Wake up 7am, have some porridge & coffee & get dressed
Watch a bit of morning TV on Amazon Firestick & make a cup of tea
Take the dogs for a walk around my Turkish mountain village
Log onto PC 11am (2 hours in front of UK)
Check all emails & enquiries for my customers
Make another cup of tea
Answer the phone & process a few orders for a bed company
Process a quote for security staff for a security services customer
Update website content & schedule social media for the bed company
Screen PR calls for a journalist & transfer appropriately
Have a bite to eat & another cup of tea
Renew a London virtual office for a company based in the South
Deal with enquires for a Sharepoint company & forward via email
Collate customer data for a mailshot and send out newsletter
Schedule social media posts for a beauty salon in Sharm El Sheikh
Install a few plugins to my own website and update blog
Feed the dogs
Transcribe a schedule of condition and HR disciplinary
7.30pm log off, sit down to a meal, then TV for the evening.

So what does your day look like – can we help with your ‘to do’ list?

Get in touch and save 20% until end of 2020.

Virtual Assistant

There Is No Plan B

25/02/2020 FOSVA Admin Leave a comment

Small business owners There Is No Plan B just in case you haven’t noticed as time is money!

Is your ‘to do’ list already overflowing and you don’t know where to start? Don’t waste time working in your business when you can focus on building it.

If all the running around driving you mad – don’t be a ‘Crazy Fool’ – There is no Plan B! If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!

FOSVA (Freelance Office Services & Virtual Assistance) – Servicing customers satisfactorily since 2004!

Save up to 25%

There is no Plan B! — If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!

Virtual Assistant

Virtual Assistant Offer 2020

18/02/2020 FOSVA Admin Leave a comment

Small business owners can save 20% all year round with our virtual assistant offer. Why waste time working in your office when you can focus on building your business during 2020.

Take our virtual assistant service anytime throughout 2020 and save a whopping 20% for as long as you use the service a minimum 2 hours per month. Offer remains in effect for continuous service.

For a further 5% discount please add a review here.

To claim this virtual assistant offer please call 03302 235170.

Telephone Answering, Virtual Assistant

Small Business Owner?

17/12/2019 FOSVA Admin Leave a comment

Small business owner? How is your day going so far? What’s that you say, no time to scratch your bum???

Why is that? What issues are you facing as a small business in relation to time management?

Perhaps you have too much work to do and not enough hours in the day.

Or you’re constantly on the road or in meetings and keep missing phone calls from potential customers or indeed your current ones.

Customer service is paramount so if you’re struggling to get things done or keep on top of enquiries.

A virtual assistant or call answering service would definitely help to improve your bottom line and customer satisfaction and retention.

Not only are we offering half price rates on our virtual assistant service during December, but as an extra special Christmas gift to you, you can now get 4 months for the price of one if you need a simple call answering/screening service.

So if you’re a small business owner who wants to add a more professional feel to your business then hire a virtual assistant to take your calls and keep on top of enquiries.

So what are you waiting for? Take out the service before 31 December to benefit. Tel: 03302 235170 or get in touch.

#CallAnsweringService #VirtualAssistant #SmallBiz #SME #Entrepreneur #VirtualOffice #SmallBusiness

Small Business Owner? — Get one month free

Virtual Assistant

Virtual Assistant Savings

05/11/2019 FOSVA Admin Leave a comment

A Virtual Assistant is an absolute must when you’re a small business owner with limited resources.

Business owners & entrepreneurs. How are you managing your time?

Are you so busy working ‘in’ your business that you cannot focus on ‘building’ it?

Well you can get affordable help without the expense of employment costs. To find out how get in touch on 03302 235170. For more information.

Do it before Christmas and you can save 50% on hourly rates.

What’s more you get that rate for as long as you’re using the service consistently (min. 2 hours per month).

What’s not to like about that?

#VirtualAssistant #SmallBiz #SMEs #Startups #BizTip #Entrepreneur #Business #SmallBusinesses #VirtualPA #VirtualOffice #Save50% #HalfPriceVirtualAssistant