Live Chat Assistant
Small Business Services, Social Media Management, Virtual Assistant

Live Chat Assistant

Live chat is extremely important when it comes to giving a great customer service experience. Especially if you have an online shop, or social media pages.

In this world of virtual working people are doing more and more shopping online. Many prefer to communicate that way too.

So, it’s a good idea to have a few different way for your customers to get in touch; after all we all know how frustrating it is when you can’t get hold of anyone if you have a problem!

Many people like to be able to speak to someone using an online chat facility such as website chat or Google messaging.

A lot of small businesses will already have Facebook shops, where customers can send you an inbox message to enquire about your products or services.

Whatever method they choose to use, it’s a good idea to make sure you have every avenue covered.

Enquiries need to be dealt with preferably within 24 hours as with email enquiries, so enabling your out of office auto replies on the relative platforms is a must.

Ideally, though, you ought to have someone available to respond quickly or you may lose out to a competitor!

Nobody likes to be kept waiting!

However, this takes man hours. So what do you do when you don’t have staff around the clock dealing with these enquiries?

Do you just leave enquiries unanswered and miss potential sales? Or, do you provide a fantastic customer service experience by getting an assistant to monitor your live chat?

I think you’d agree that the latter makes much more business sense.

Get in touch to find out how we can help.

A little love on Valentine's Day - Save 50%
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant

A little love!

Let us give you a little love – Save 50% on Valentine’s Day 💞

A little love on Valentine’s Day goes a long way!

Valentine’s Day Special – yes we’re showing you some LURVE for ONE DAY ONLY!! 😍🥰

Chat with us here on our website on Valentine’s Day about taking out a new service and you can get a MASSIVE 50% off any of our services!

So that’s any service commencing from Valentine’s Day for half the usual price! 💷

Choose from:

And you know what else? If you continue to use the service month to month without a break, you’ll continue to save! 😮

Just come back on Valentine’s Day and chat with us to take advantage.

Remember it’s only for ONE DAY so don’t miss out! 🏃‍♀️🏃‍♂️

And if you’re wondering what to give your loved ones for Valentine’s Day, how about a Classic Beatles Tour with the Fab 4 Taxi Tours 🚔. Perhaps a Rom Com Tour of London with Brit Movie Tours or a George Michael Tour with Brit Music Tours floats your boat? ⛵️

Happy Valentine’s Day! 💕

January News
Small Business Services

January News

What’s new for January 2022

January is always a bit of a come down after the Christmas festivities, but with the ongoing pandemic it’s kind of been like that for a couple of years now.

Small business owners have been suffering with rising costs and lack of revenue – even more so if it’s in hospitality.

Some businesses have become unviable and have had to shut up shop, which means many people have also lost their jobs.

Those that can all but survive have had to either let go some employees, or put them on furlough.

With the continuing working from home trend, it seems the best businesses to be in are home deliveries/on line retail, and carrier services.

Working from home has its benefits to some, as it saves on childcare and the cost of commuting, but not so much if you like that personal interaction with coworkers.

Video calling has its merits, but you can’t beat that one to one personal connection you get in real life situations.

Get the help you need

We’ve been working remotely since our business inception in 2004 and we love it, but then that’s our business model and we do it very well.

Our customers, yes you, come back time and time again and some have never left in over 10 years so we must be doing something right!

We can help you get your business back on track, while we sweat the small stuff, so that you can focus on building up your business!

Our prices have remained constant for many years with only slight changes, and we will continue to keep our prices at the same rates for 2022.

So if you’re a small business owner who needs a little helping hand and you can’t afford premises or staff, then have a chat with us. Chat Now!

Keep an eye on our blog and socials (links in footer), for forthcoming discounts/promotions. Some will pop up in the chat bot when you visit a particular page.

Get your New Year off to a good start!

Virtual Assistant - Half Price Services Sale
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Half Price Services Sale!

Good news – our Half Price Services Sale has been extended!

This means we will be able to hone our services to meet your needs even more than we already do. 

Is there something as a small business owner, you’re struggling with or need help managing?  Have you been trying to get help but can’t find anyone to do it?

Get the help you need to grow your business. We take care of all the little things so you can concentrate on building your business. 

It’s been a tough 18 months or so for a lot of us so let’s pull together and get all small businesses the help they need to get back on track.

You can benefit from 50% off all services in our Half Price Serivces Sale – and you have until August Bank Holiday 2021 to take advantage. 

Some things you can get help with:

  • Answering service – get your calls answered when you’re out of the office or otherwise engaged
  • Order processing – on line retailers, get help processing orders on line/by phone and dealing with customer queries
  • Customer Service – need on line chat operators, or email responders to customer enquiries/complaints? No sweat!
  • Social Media Management – get your business properly set up on all the relative social media platforms such as GMB, FB, Instagram, Pinterest, Youtube, Twitter and Linked In. We can even schedule posts and create content for you on a pay as you go basis.
  • Get your website content updated regularly. We can also help with your blog and email marketing from your WordPress or Shopify site and Mailchimp etc. Add new products, update special offers – whatever you need and don’t have time to do.
  • Plus any other office related task you need help with on a remote/virtual basis.

Get in touch – until August Bank Holiday 2021 you can still get 50% off any of our services for continuous service during our Half Price Services Sale!