Business Administration & e-commerce support for SMES across the UK.

FOSVA provides professional, remote business support and website administration across the whole of the UK.

.

We take ownership of your online orders, look after your bookings, update your website content, and manage your day-to-day administrative processes – quietly and reliably behind the scenes

Our structured, retainer-based assistance is designed for small and medium-sized businesses who need dependable daily execution without the distraction of real-time phone calls or instant on-demand desk ties.

About FOSVA and Our Background

FOSVA is an established Virtual Assistant business run by an experienced administrative and office support operator with over 40 years of practical working history. The career track record started back in 1984, working on the ground in busy call centres, corporate training departments, and office temping roles across the Bracknell and Reading areas.

In 2004, the remote support and professional business address service was set up. This grew to include staff management and physical offices before closing the physical office space in 2016.

How You Benefit from Our Experience:

• No Hand-Holding or Wasted Training Time: Because FOSVA has over four decades of experience jumping into different office environments, we adapt to your specific small business software or system instantly. You do not have to waste your time micromanaging – the work gets done right the first time.
• A Reliable, Practical Approach: Having managed staff, office systems, and various service lines since 2004, FOSVA understands how critical administrative accuracy is to your business. We treat your client records, inventory details, and bookings with complete respect.
• Professional Customer Care Without Phone Hassle: A deep background in call centres and office support means your customers receive polite, clear, and experienced written support. Your response times stay consistent while your workspace stays quiet and free from incoming phone disruptions.

How We Work Today

FOSVA is a purely remote, background service that runs on fixed monthly retainers paid in advance. We do not offer live phone answering, secretarial typing, on-demand diary management, or social media content creation.

We handle your day-to-day routine tasks asynchronously. We do not sit at a desk waiting for instant messages. Instead, we log into your software during dedicated work blocks throughout the day, clearing your queues and updating your data within a dependable 24-hour window. This keeps your business running steadily while allowing us the flexibility to manage our time around other daily road commitments.

Our Core Remote Services

• WordPress and Website Admin: Handling your product uploads, inventory updates, content changes.
• Order and Booking Processing: Processing your incoming customer orders, and handling incoming booking requests.
• General Business Administration: Managing any day-to-day backend business workflows, executing routine administrative processes.
• Email and In Box Support: Managing your email inbox and responding to customers. Dealing with inbox messages on social media/WhatsApp.

Clear and Simple Monthly Terms

We do not sell unpredictable single hours or track ad-hoc minutes. All services are secured via a fixed monthly retainer block of hours, payable entirely in advance. This guarantees a set amount of dedicated time is reserved for your business each month.

Our standard unified flat rate across all tasks is £40 per hour, packaged into simple upfront blocks:

• 5-Hour Monthly Retainer Block – £200 per Month (Paid in advance)
• 10-Hour Monthly Retainer Block – £400 per Month (Paid in advance)
• 20-Hour Monthly Retainer Block – £800 per Month (Paid in advance)

Custom monthly packages based on a fixed number of hours per week can easily be arranged to fit your ongoing schedule. All work is handled quietly in the background and explicitly excludes live phone answering, real-time call handling, or managing external personnel.

---

Find out how you can free up your time and focus on building your business contact information.

Still need a bit of convincing about how good we are? You’ve only got to read what our customers think by these testimonials plus other reviews on Linked In.