If you are a small business owner and you’re struggling to get and retain customers, read on. It could be due to lack of customer service training or a poor answer service.

Did you know that the first port of call when calling a company is usually the receptionist/telephonist. How they sound and interact with that first enquiry can make all the difference.

Simply answering the phone ‘hello’ won’t cut it. You also need to be empathetic and offer solutions, not excuses!

This is where a professional telephone call answering service can improve your sales and customer retention.

We have 40 years experience in handling customers on the phone. As we’re fully trained in telephone etiquette, we do it very well. That includes handling calls and dealing with customers effectively, even the irate ones!

We can simply take messages for you, or if you want something a little more involved, such as dealing with pre or post sales enquiries, we can do that too.

All calls will be answered promptly and your customers will feel listened to and will keep coming back for more (provided your offer is what they need of course!).

Get in touch today to find out how we can help your small business and leave you to focus on building your business.

Take out our answer service between now and the end of January and you can save 25% on the quarterly fee for 6 months.

An online shop assistant is just another name for a an e-commerce virtual assistant.

When you operate an online store or shop, managing the extra work that comes with it can be challenging for a small business.

It’s even more difficult when you don’t have enough staff.

Taking some well earned rest or a holiday may not be an option if you want your business to thrive, but burnout is not a good option either.

The good news you can get the help you need.

A customer service focused Virtual Assistant will do those tasks that you don’t want to, or when you need a break.

What’s even better is you can get the help of an online shop assistant and benefit from a 30% discount for the WHOLE YEAR!

The only thing we ask is you use the service uninterrupted month to month for a minimum of 2 hours.

Or we can just bill you for 2 hours if you want to keep the discount but skip a month.

Of course you can stop the service at anytime and come back whenever you need a bit of extra help.

Have a flick through our video below to see how we can help your online shop customers happy – and increase sales in the process.

Chat with us now below or contact us to find out more.

Christmas and New Year Holiday Period

So that’s Black Friday/Cyber Monday over and done with and it’ll soon be CHRISTMAS!!!

If you need temporary cover over the Christmas period, we’re available from 9am to 5pm for holiday cover from Christmas Eve to New Year’s Day.

• Answering Service – 9 days all inclusive calls £50 – we’ll make sure you don’t miss any calls over the festive period.
• Website chat operator – £40/hour pay as you go – let us chat with your customers while you’re away if you need a break (this also extends to social media platforms such as Messenger and WhatsApp.
• Temporary office staff (virtual assistant) – £40/hour pay as you go – need someone to take care of the odd job over the Christmas period so you can relax without the worry of a New Year backlog then we will take care of it

If you decide to extend any of the above hourly services from 2 January we’ll REDUCE our usual £30/hour to £20/hour until 31 March!

And if you want to extend our answering service from 2 January, you’ll pay a HALF PRICE monthly fee of £25/month (plus £1/call) for the first quarter, then it will rever to £50/month (plus £1/call).

Also as a New Year bonus, we’re DISCOUNTING our annual Virtual Office addresses by 20% for the first year.

• New Year virtual office address Mid Wales or Shropshire – must start 1 January 2025

A virtual office is a great option if you work from home and do not want to advertise your address.

To find out more you can contact us

What are you waiting for?

Save on virtual assistant services for 6 months in our discount summer sale

Our discount summer sale has arrive! So much for our summer – blink and you’ll miss it! However, one good thing has come out of it for you if you’re a small business.

As a new or returning customer you can benefit from half price virtual assistant rate for 6 months which will take you to the end of March – usually £30/hour, so £15/hour saving!

A virtual assistant will help you, as a business owner, free up some of your valuable time so that you can focus on building your brand while we take care of the small stuff.

You can also take advantage of our pay as you go answer service and get 20 inclusive calls at no extra cost – usually £1/call.

An answering service gives you that freedom to get out and about to visit your customers, and ensures you don’t miss any potential sales or issues in the meantime.

Sound too good to be true? Well I can assure you it is true and is happening now!

Time to take advantage of this offer ends on 21 September so get your skates on or you’ll miss out!

We’re looking forward to welcoming our new and any returning customers (we’ve missed you).