Cyber Monday Answering Service 50% discount sale
Live Chat, Small Business Services, Telephone Answering, Virtual Assistant

Cyber Monday – Fancy a discount on our Answering Service?

Cyber Monday is just a week away, which means you will be able to make substantial savings on our answering service for one year!

If you want to be credible, you need to have a professional person at the end of the phone.

That person is the very first interaction a potential customer will have with your business and that alone could determine whether or not they do business with you.

They need to be professional, courteous and able to deal with any questions.

An answering service will ensure that your customers get a positive experience when calling you. This is particularly helpful if you’re not available to answer your own calls.

For intance you could be driving, in a meeting, having a zoom call, or having a day off! With a telephone answering service your calls will never go unanswered so you won’t miss any sales enquiries.

It also doesn’t bode well for existing customers if you’re not there to attend to any issues they might have.

Freelance Office Services and Virtual Assistance (FOSVA) can help by providing a virtual assistant to screen your calls so you don’t have to.

For one day only, Cyber Monday, you can get an answering service for one year and make a massive 50% saving in the process! You can’t quibble at that!

To get this offer, send us a message using our ‘live chat’ below on Monday 2 December via our website only – you’ll see the offer pop up in the chat window. It’s for one day only so don’t miss out!

Virtual Assistant Sale
Audio Transcription, Content Management, Live Chat, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Virtual Assistant January Sale

Discounts across all of our services

If you haven’t used a virtual assistant before, now is the time in our January Sale!

If last year didn’t give you time to expand your business then perhaps you were just too busy. To build your business you need someone else to help with the day to day stuff.

A virtual assistant service is a good choice if you can’t afford a permanent employee. Especially in today’s ‘virtual’ ‘work from home’ trend. It’s affordable, dead handy, doesn’t eat into your pocket and does what it says on the tin!

So what can you get when you use this service? The answer is a reliable, professional, experienced virtual assistant who puts your business needs first.

Services on offer are listed below, just click on the links to read more about each one:

The above services can be combined or mixed and matched to suit your individual business needs.

Our Virtual Assistant January sale is now on. To get your discounted service simply visit the relative page and chat with us online using our chat facility. Tell us how we can help your business and what you need.

Discounts will be applied accordingly depending on the service.

Live Chat Assistant
Small Business Services, Social Media Management, Virtual Assistant

Live Chat Assistant

Live chat is extremely important when it comes to giving a great customer service experience. Especially if you have an online shop, or social media pages.

In this world of virtual working people are doing more and more shopping online. Many prefer to communicate that way too.

So, it’s a good idea to have a few different way for your customers to get in touch; after all we all know how frustrating it is when you can’t get hold of anyone if you have a problem!

Many people like to be able to speak to someone using an online chat facility such as website chat or Google messaging.

A lot of small businesses will already have Facebook shops, where customers can send you an inbox message to enquire about your products or services.

Whatever method they choose to use, it’s a good idea to make sure you have every avenue covered.

Enquiries need to be dealt with preferably within 24 hours as with email enquiries, so enabling your out of office auto replies on the relative platforms is a must.

Ideally, though, you ought to have someone available to respond quickly or you may lose out to a competitor!

Nobody likes to be kept waiting!

However, this takes man hours. So what do you do when you don’t have staff around the clock dealing with these enquiries?

Do you just leave enquiries unanswered and miss potential sales? Or, do you provide a fantastic customer service experience by getting an assistant to monitor your live chat?

I think you’d agree that the latter makes much more business sense.

Get in touch to find out how we can help.

A little love on Valentine's Day - Save 50%
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant

A little love!

Let us give you a little love – Save 50% on Valentine’s Day 💞

A little love on Valentine’s Day goes a long way!

Valentine’s Day Special – yes we’re showing you some LURVE for ONE DAY ONLY!! 😍🥰

Chat with us here on our website on Valentine’s Day about taking out a new service and you can get a MASSIVE 50% off any of our services!

So that’s any service commencing from Valentine’s Day for half the usual price! 💷

Choose from:

And you know what else? If you continue to use the service month to month without a break, you’ll continue to save! 😮

Just come back on Valentine’s Day and chat with us to take advantage.

Remember it’s only for ONE DAY so don’t miss out! 🏃‍♀️🏃‍♂️

And if you’re wondering what to give your loved ones for Valentine’s Day, how about a Classic Beatles Tour with the Fab 4 Taxi Tours 🚔. Perhaps a Rom Com Tour of London with Brit Movie Tours or a George Michael Tour with Brit Music Tours floats your boat? ⛵️

Happy Valentine’s Day! 💕

January News
Small Business Services

January News

What’s new for January 2022

January is always a bit of a come down after the Christmas festivities, but with the ongoing pandemic it’s kind of been like that for a couple of years now.

Small business owners have been suffering with rising costs and lack of revenue – even more so if it’s in hospitality.

Some businesses have become unviable and have had to shut up shop, which means many people have also lost their jobs.

Those that can all but survive have had to either let go some employees, or put them on furlough.

With the continuing working from home trend, it seems the best businesses to be in are home deliveries/on line retail, and carrier services.

Working from home has its benefits to some, as it saves on childcare and the cost of commuting, but not so much if you like that personal interaction with coworkers.

Video calling has its merits, but you can’t beat that one to one personal connection you get in real life situations.

Get the help you need

We’ve been working remotely since our business inception in 2004 and we love it, but then that’s our business model and we do it very well.

Our customers, yes you, come back time and time again and some have never left in over 10 years so we must be doing something right!

We can help you get your business back on track, while we sweat the small stuff, so that you can focus on building up your business!

Our prices have remained constant for many years with only slight changes, and we will continue to keep our prices at the same rates for 2022.

So if you’re a small business owner who needs a little helping hand and you can’t afford premises or staff, then have a chat with us. Chat Now!

Keep an eye on our blog and socials (links in footer), for forthcoming discounts/promotions. Some will pop up in the chat bot when you visit a particular page.

Get your New Year off to a good start!

E-commerce Business Owners
Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant

E-Commerce Business Owners

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E-commerce business owners – If you’re too busy to deal with the day to day administration of your business, then a Virtual assistant is a great option.

Customer Enquiries

Having a professional on the end of the phone to speak to your customers is paramount if you’re to secure sales and promote a great customer service ethic.

There are still a lot of consumers who like to talk to a human being on the phone so it’s important you can answer the calls!

The same can be said for visitors to your online store – for instance have you got a chat bot on your website? 

What happens when the website visitor needs a bit of extra help?  You’ll need to transfer them to a live operator to handle those types of enquiries on your site.

Then we mustn’t forget the other social media platforms such as Facebook, Twitter, and Instagram.

It’s true that the mobile phone generation tend to use Messenger and Whatsapp to communicate via text rather than pick up a phone so you will need to have all avenues covered!  

Even Google maps has a text facility so who’s answering the queries?

Order Processing

Once you’ve dealt with an enquiry you will then need to take the payment and process the order. 

There are many payment services out there such as Sum Up, Square, Sage, PayPal etc. so you’ve probably got a payment facility set up on your site already – but what about when someone calls and wants to pay over the phone?  Can you handle this? 

After the order is in it has to be sent to the supplier (unless you manufacture your own products in house), but either way you’ll need a process for this to keep on top of your orders and deliveries including all the logistics.

If all goes well and the customer receives your product within good time and there are no issues, you can then follow up for feedback and get these good reviews put on your website and social pages.

However, what if the customer is not happy, or if the order is not fulfilled?  You’ll need someone to handle the complaint, chase up suppliers and liaise with carriers for missing consignments etc.

Only when your customer is happy will they think about purchasing from you again so good customer service and communication is imperative if you’re to gain a great reputation.

This is where a Virtual Assistant can prove very useful, especially if you can’t afford to employ a permanent member or staff or don’t have space for a staff member in your office.

So what exactly can a VA do for e-commerce business owners?

Here are a few suggestions and not limited to:

  • Deal with all enquiries be it email, on line chat, messenger, social media, whatsapp or by phone
  • Advise customers concerning your product and how it will benefit them
  • Take payments over the phone via an on line terminal
  • Process/track orders, liaise with suppliers and carriers
  • Deal with any issues such as complaints, non-deliveries
  • Follow up with the customer for feedback and gain reviews for your business

Your Virtual Assistant will become very knowledgeable about your products very quickly.

It would make sense to utilise that knowledge elsewhere don’t you think? It would be silly not to!

Social Media Management

Your Social Media Virtual Assistant can keep your social media platforms current.

They can post content, upload videos and producst to the site. The VA can also engage with followers and process in box messages and on line chat requests. Pretty much anything else pertaining to your online presence.

Content Management

If customer service and social media is not enough, then get your VA to manage the front end of your e-commerce shop too.

Your CMS Virtual Assistant can write blog posts, upload product information and other company updates. Plus anything else you need to add to your online store. 

To find out how you can keep your e-commerce business running smoothly, improve sales and gain repeat business, without spending a fortune get in touch with us. 

We can tailor the service to your personal requirements.

Watch full video here.

Retain your customers
Small Business Services, Telephone Answering, Virtual Assistant

Customer Retention – Achievable?

Customer retention is based on customer satisfaction.

Did you know that customers will base their decision about whether or not to do business with you within the first few minutes so it’s important you have a professional at the end of your phone!

Even more important is about how you handle their enquiries or even more so, their complaints!  It’s a fact that a customer is more likely to remain loyal, return, if you resolve their issues satisfactorily, regardless of how bad it was!

It’s all about a great customer service experience.  Give your customers what they want, deal with any issues quickly and promptly and they’ll keep coming back.

A virtual assistant or answering service is one way to keep your customers loyal. 

Watch the video for a few simple tips about how to give your customers a great customer service experience. This will increase customer retention.

A professional answering service will help you to keep your customer happy

Virtual Assistants Undervalued?
Small Business Services, Virtual Assistant

Are Virtual Assistants Undervalued?

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What is a Virtual Assistant ❓ Do you really know ❓

1) A self employed office based professional

2) Multi-tasker

3) Highly adaptable to your needs

4) Capable

5) Undervalued

Which of these would you agree with?

I personally think Virtual Assistants are highly underrated. You only have to look on the job sites and big companies are now recruiting for home workers due to the Covid situation, but in an employed (PAYE) capacity and they’re still only offering wages that were low 7 years ago when I left the UK to work abroad!

Why are virtual assistants undervalued when everyone knows that a PA or secretary is usually the working cogs that keeps a manager, director, team or small business going by keeping on top of their day to day tasks.

So why are the big companies still only offering to pay these talented individuals silly money in exchange for their expertise and capabilities? SMEs see our value, why don’t the corporates? We don’t need to have all these academic qualifications as our experience should be enough – after all we run our own business so why don’t you think we can help to run yours? 🤔

Thoughts and answers on a postcard, or if you prefer, comment below! I for one will be interested to hear what these companies have to say about it.


SMEs and Covid
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SMEs and Covid

As the Covid restrictions are lifted, those who were confined to working at home will slowly start returning to their offices to work – albeit reluctantly!

If you are/were in this situation, do/did you prefer the solitude or are you the type of person who prefers to be in an office environment that enables you to interact easily with others?

Some of you may have started your own businesses from home and won’t have to return – how is that working out?

We’d love to know – maybe we can help?

Here at Freelance Office Services and Virtual Assistance we have always worked remotely so it’s second nature to us.

Struggling SMEs and Covid are not a great combination as I’m sure many have found out.

Plenty of businesses have suffered badly and many have lost their income completely.

If you are a sole trader or small business owner who has been affected by Covid – don’t fret as there’s help out there for you.

You can get support with any office based task such as:

  • administration
  • social media management
  • answering services
  • content management/marketing
  • customer service
  • audio transcription
  • training coordinator
  • event planning
  • project management
  • bookings/calendar appointments
  • secretarial support
  • order processing

Until August Bank Holiday you can benefit from half price services from our business support portfolio.

Take a look by following this link and give us a shout to find out how we can help get your business back up to speed breaking the bank

Virtual Assistant - Half Price Services Sale
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Half Price Services Sale!

Good news – our Half Price Services Sale has been extended!

This means we will be able to hone our services to meet your needs even more than we already do. 

Is there something as a small business owner, you’re struggling with or need help managing?  Have you been trying to get help but can’t find anyone to do it?

Get the help you need to grow your business. We take care of all the little things so you can concentrate on building your business. 

It’s been a tough 18 months or so for a lot of us so let’s pull together and get all small businesses the help they need to get back on track.

You can benefit from 50% off all services in our Half Price Serivces Sale – and you have until August Bank Holiday 2021 to take advantage. 

Some things you can get help with:

  • Answering service – get your calls answered when you’re out of the office or otherwise engaged
  • Order processing – on line retailers, get help processing orders on line/by phone and dealing with customer queries
  • Customer Service – need on line chat operators, or email responders to customer enquiries/complaints? No sweat!
  • Social Media Management – get your business properly set up on all the relative social media platforms such as GMB, FB, Instagram, Pinterest, Youtube, Twitter and Linked In. We can even schedule posts and create content for you on a pay as you go basis.
  • Get your website content updated regularly. We can also help with your blog and email marketing from your WordPress or Shopify site and Mailchimp etc. Add new products, update special offers – whatever you need and don’t have time to do.
  • Plus any other office related task you need help with on a remote/virtual basis.

Get in touch – until August Bank Holiday 2021 you can still get 50% off any of our services for continuous service during our Half Price Services Sale!

Virtual Assistant
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Remote Working – The New Norm?

Do you work from home? Is remote working the new normal for 2021?

For us as virtual assistants, we’ve been working from home since 2004! This makes us experts in the virtual working arena.

So what exactly is remote working? Well it can be pretty much anything.

Here are a few examples of work from home jobs:

And the list goes on…..

Working from home as an employee means your employer determines and controls your working hours, holidays and work load.

As a self employed business owner you have more control over what you do and who you do it for.

So – what is the answer if you are self employed or if you’re a small business who doesn’t have any employees? Is it to employ remote staff?

Well, that’s one solution. But it also means you would have to pay your staff a certain amount each month. That would also include any holiday entitlement.

You would also be responsible for maternity and paternity pay for new parents. Plus any other employer contributions.

A simpler solution would be to invest in the services of another small business owner, such as a virtual assistant, or virtual office services business.

They would be able to carry out any or all of the above tasks and more, without any of the red tape.

So, it may cost a little bit more per hour but you would save on all the other employer costs. Plus you’re not usually tied in as you can normally pay as you go!

And the bonus is, if you’re not happy you can cancel anytime, or change service providers quite easily without any repercussions.

It’s certainly worth thinking about isn’t it?

So, if you want to know more then have a chat with us – just click the chat button bottom right to get started.

Missing calls?
Small Business Services, Telephone Answering

Are you missing phone calls?

Startups and SMES – if you are missing phone calls then investing in a professional telephone answering service will make sure you don’t miss that important new customer enquiry.

Get your phone calls answered by customer service trained virtual assistants and build your customer base.

Improve on your customer service levels as well as customer retainment.

Buy our quarterly package before 31 December and get 1 month extra free.

For more information on how you can get your calls answered professionally, click here.

Check out our testimonials and reviews. Don’t lose potential customers by missing phone calls.