Professional telephone answering service for small businesses who are too busy to take their own calls.

Virtual Assistant Sale
Audio Transcription, Content Management, Live Chat, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Virtual Assistant January Sale

Discounts across all of our services

If you haven’t used a virtual assistant before, now is the time in our January Sale!

If last year didn’t give you time to expand your business then perhaps you were just too busy. To build your business you need someone else to help with the day to day stuff.

A virtual assistant service is a good choice if you can’t afford a permanent employee. Especially in today’s ‘virtual’ ‘work from home’ trend. It’s affordable, dead handy, doesn’t eat into your pocket and does what it says on the tin!

So what can you get when you use this service? The answer is a reliable, professional, experienced virtual assistant who puts your business needs first.

Services on offer are listed below, just click on the links to read more about each one:

The above services can be combined or mixed and matched to suit your individual business needs.

Our Virtual Assistant January sale is now on. To get your discounted service simply visit the relative page and chat with us online using our chat facility. Tell us how we can help your business and what you need.

Discounts will be applied accordingly depending on the service.

Cyber Sale Monday
Small Business Services, Telephone Answering

Cyber Sale!

Are you ready for this year’s Cyber Sale?

Cyber Monday is nearly here again and you can benefit from great savings in our cyber sale.

It’s very important that potential customers get a professional experience when they call you. How you handle those calls alone will determine whether a customer would like to do business with you.

An answering service is a useful service to have if you’re a small business owner – especially if you don’t have a lot of time to answer the phone.

If you’re busy in meetings, or driving, or just doing day to day operational stuff, it means you could potentially be losing sales.

If you’re missing your existing customers calls too then that won’t bode well for your business reviews! Your customers should be getting a first-class customer service experience.

This is where Freelance Office Services and Virtual Assistance (FOSVA) can help. Our virtual assistant will screen your calls so you don’t have to. We can then transfer the caller to you. Or, we can simply take a message and email or WhatsApp the information to you.

In this year’s Cyber Sale you can save a massive 50% when you take out our Answering Service. This discount will remain in effect for 6 months!

Get in touch with us Monday 28 November to take advantage! It’s for one day only so don’t miss out!

A little love on Valentine's Day - Save 50%
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant

A little love!

Let us give you a little love – Save 50% on Valentine’s Day 💞

A little love on Valentine’s Day goes a long way!

Valentine’s Day Special – yes we’re showing you some LURVE for ONE DAY ONLY!! 😍🥰

Chat with us here on our website on Valentine’s Day about taking out a new service and you can get a MASSIVE 50% off any of our services!

So that’s any service commencing from Valentine’s Day for half the usual price! 💷

Choose from:

And you know what else? If you continue to use the service month to month without a break, you’ll continue to save! 😮

Just come back on Valentine’s Day and chat with us to take advantage.

Remember it’s only for ONE DAY so don’t miss out! 🏃‍♀️🏃‍♂️

And if you’re wondering what to give your loved ones for Valentine’s Day, how about a Classic Beatles Tour with the Fab 4 Taxi Tours 🚔. Perhaps a Rom Com Tour of London with Brit Movie Tours or a George Michael Tour with Brit Music Tours floats your boat? ⛵️

Happy Valentine’s Day! 💕

E-commerce Business Owners
Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant

E-Commerce Business Owners

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E-commerce business owners – If you’re too busy to deal with the day to day administration of your business, then a Virtual assistant is a great option.

Customer Enquiries

Having a professional on the end of the phone to speak to your customers is paramount if you’re to secure sales and promote a great customer service ethic.

There are still a lot of consumers who like to talk to a human being on the phone so it’s important you can answer the calls!

The same can be said for visitors to your online store – for instance have you got a chat bot on your website? 

What happens when the website visitor needs a bit of extra help?  You’ll need to transfer them to a live operator to handle those types of enquiries on your site.

Then we mustn’t forget the other social media platforms such as Facebook, Twitter, and Instagram.

It’s true that the mobile phone generation tend to use Messenger and Whatsapp to communicate via text rather than pick up a phone so you will need to have all avenues covered!  

Even Google maps has a text facility so who’s answering the queries?

Order Processing

Once you’ve dealt with an enquiry you will then need to take the payment and process the order. 

There are many payment services out there such as Sum Up, Square, Sage, PayPal etc. so you’ve probably got a payment facility set up on your site already – but what about when someone calls and wants to pay over the phone?  Can you handle this? 

After the order is in it has to be sent to the supplier (unless you manufacture your own products in house), but either way you’ll need a process for this to keep on top of your orders and deliveries including all the logistics.

If all goes well and the customer receives your product within good time and there are no issues, you can then follow up for feedback and get these good reviews put on your website and social pages.

However, what if the customer is not happy, or if the order is not fulfilled?  You’ll need someone to handle the complaint, chase up suppliers and liaise with carriers for missing consignments etc.

Only when your customer is happy will they think about purchasing from you again so good customer service and communication is imperative if you’re to gain a great reputation.

This is where a Virtual Assistant can prove very useful, especially if you can’t afford to employ a permanent member or staff or don’t have space for a staff member in your office.

So what exactly can a VA do for e-commerce business owners?

Here are a few suggestions and not limited to:

  • Deal with all enquiries be it email, on line chat, messenger, social media, whatsapp or by phone
  • Advise customers concerning your product and how it will benefit them
  • Take payments over the phone via an on line terminal
  • Process/track orders, liaise with suppliers and carriers
  • Deal with any issues such as complaints, non-deliveries
  • Follow up with the customer for feedback and gain reviews for your business

Your Virtual Assistant will become very knowledgeable about your products very quickly.

It would make sense to utilise that knowledge elsewhere don’t you think? It would be silly not to!

Social Media Management

Your Social Media Virtual Assistant can keep your social media platforms current.

They can post content, upload videos and producst to the site. The VA can also engage with followers and process in box messages and on line chat requests. Pretty much anything else pertaining to your online presence.

Content Management

If customer service and social media is not enough, then get your VA to manage the front end of your e-commerce shop too.

Your CMS Virtual Assistant can write blog posts, upload product information and other company updates. Plus anything else you need to add to your online store. 

To find out how you can keep your e-commerce business running smoothly, improve sales and gain repeat business, without spending a fortune get in touch with us. 

We can tailor the service to your personal requirements.

Watch full video here.

Customer Retention
Small Business Services, Telephone Answering, Virtual Assistant

Customer Retention – Achievable?

Customer retention is based on customer satisfaction.

Did you know that customers will base their decision about whether or not to do business with you within the first few minutes so it’s important you have a professional at the end of your phone!

Even more important is about how you handle their enquiries or even more so, their complaints!  It’s a fact that a customer is more likely to remain loyal, return, if you resolve their issues satisfactorily, regardless of how bad it was!

It’s all about a great customer service experience.  Give your customers what they want, deal with any issues quickly and promptly and they’ll keep coming back.

A virtual assistant or answering service is one way to keep your customers loyal. 

Watch the video for a few simple tips about how to give your customers a great customer service experience. This will increase customer retention.

A professional answering service will help you to keep your customer happy

SMEs and Covid
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SMEs and Covid

As the Covid restrictions are lifted, those who were confined to working at home will slowly start returning to their offices to work – albeit reluctantly!

If you are/were in this situation, do/did you prefer the solitude or are you the type of person who prefers to be in an office environment that enables you to interact easily with others?

Some of you may have started your own businesses from home and won’t have to return – how is that working out?

We’d love to know – maybe we can help?

Here at Freelance Office Services and Virtual Assistance we have always worked remotely so it’s second nature to us.

Struggling SMEs and Covid are not a great combination as I’m sure many have found out.

Plenty of businesses have suffered badly and many have lost their income completely.

If you are a sole trader or small business owner who has been affected by Covid – don’t fret as there’s help out there for you.

You can get support with any office based task such as:

  • administration
  • social media management
  • answering services
  • content management/marketing
  • customer service
  • audio transcription
  • training coordinator
  • event planning
  • project management
  • bookings/calendar appointments
  • secretarial support
  • order processing

Until August Bank Holiday you can benefit from half price services from our business support portfolio.

Take a look by following this link and give us a shout to find out how we can help get your business back up to speed breaking the bank

Virtual Assistant - Half Price Services Sale
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Half Price Services Sale!

Good news – our Half Price Services Sale has been extended!

This means we will be able to hone our services to meet your needs even more than we already do. 

Is there something as a small business owner, you’re struggling with or need help managing?  Have you been trying to get help but can’t find anyone to do it?

Get the help you need to grow your business. We take care of all the little things so you can concentrate on building your business. 

It’s been a tough 18 months or so for a lot of us so let’s pull together and get all small businesses the help they need to get back on track.

You can benefit from 50% off all services in our Half Price Serivces Sale – and you have until August Bank Holiday 2021 to take advantage. 

Some things you can get help with:

  • Answering service – get your calls answered when you’re out of the office or otherwise engaged
  • Order processing – on line retailers, get help processing orders on line/by phone and dealing with customer queries
  • Customer Service – need on line chat operators, or email responders to customer enquiries/complaints? No sweat!
  • Social Media Management – get your business properly set up on all the relative social media platforms such as GMB, FB, Instagram, Pinterest, Youtube, Twitter and Linked In. We can even schedule posts and create content for you on a pay as you go basis.
  • Get your website content updated regularly. We can also help with your blog and email marketing from your WordPress or Shopify site and Mailchimp etc. Add new products, update special offers – whatever you need and don’t have time to do.
  • Plus any other office related task you need help with on a remote/virtual basis.

Get in touch – until August Bank Holiday 2021 you can still get 50% off any of our services for continuous service during our Half Price Services Sale!

Virtual Assistant
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Remote Working – The New Norm?

Do you work from home? Is remote working the new normal for 2021?

For us as virtual assistants, we’ve been working from home since 2004! This makes us experts in the virtual working arena.

So what exactly is remote working? Well it can be pretty much anything.

Here are a few examples of work from home jobs:

And the list goes on…..

Working from home as an employee means your employer determines and controls your working hours, holidays and work load.

As a self employed business owner you have more control over what you do and who you do it for.

So – what is the answer if you are self employed or if you’re a small business who doesn’t have any employees? Is it to employ remote staff?

Well, that’s one solution. But it also means you would have to pay your staff a certain amount each month. That would also include any holiday entitlement.

You would also be responsible for maternity and paternity pay for new parents. Plus any other employer contributions.

A simpler solution would be to invest in the services of another small business owner, such as a virtual assistant, or virtual office services business.

They would be able to carry out any or all of the above tasks and more, without any of the red tape.

So, it may cost a little bit more per hour but you would save on all the other employer costs. Plus you’re not usually tied in as you can normally pay as you go!

And the bonus is, if you’re not happy you can cancel anytime, or change service providers quite easily without any repercussions.

It’s certainly worth thinking about isn’t it?

So, if you want to know more then have a chat with us – just click the chat button bottom right to get started.

Missing calls?
Small Business Services, Telephone Answering

Are you missing phone calls?

Startups and SMES – if you are missing phone calls then investing in a professional telephone answering service will make sure you don’t miss that important new customer enquiry.

Get your phone calls answered by customer service trained virtual assistants and build your customer base.

Improve on your customer service levels as well as customer retainment.

Buy our quarterly package before 31 December and get 1 month extra free.

For more information on how you can get your calls answered professionally, click here.

Check out our testimonials and reviews. Don’t lose potential customers by missing phone calls.

Customer Complaints - how to handle them
Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

  • Let the customer rant without interrupting
  • When they stop ranting – empathise with your customer in an effort to placate them
  • Take ownership – do not blame others or give excuses!
  • Ask them what they need from you to fix the problem
  • Offer a solution and explain what you will do and DO IT!
  • FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

Please follow us on Linked In.

Grow your business
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SME challenges

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As a small business you are likely to have some SME business challenges. Some common complaints are:

  • I don’t have time to focus on building my business.
  • I cannot take calls while driving or in meetings so I am missing potential clients.
  • My response rates on Facebook are suffering and I’m missing out on potential sales.  
  • We have no time to check/respond to emails quickly and this is affecting customer service.
  • We run training events have no staff to respond to bookings and send out joining instructions etc. so this caused confusion in the office.
  • I’m from the pre-social media era and can’t get my head around social media management/marketing. 
  • I have a website that needs updating regularly but I don’t know how, or have time to do it.

If you can relate to any of the above, what are you doing about it? 

A virtual assistant is the answer!  A virtual PA/Temp/Assistant can take care of it all.  Benefits include:

  • Peace of mind that your customers are being cared for.  We specialise in great customer service and have had corporate training in this respect.
  • A remote training coordinator can deal with all the administration surrounding getting delegates on to your courses. 
  • A CMS virtual assistant can update your blog, website, install plugins, create posts and much more.

So if you need help with your SME challenges or you need support in other ways, then get in touch. 

Get 20% off all hourly virtual assistant, social media & content management services until 31 December 2020.

Telephone Answering

Telephone Answering Service Half Price

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Calling all small businesses – if you’ve had to lay off staff but still need your calls answering, Telephone Answering Services are now half until 30 June.

PAYG Telephone Answering Service: Now £50/quarter, calls just 50p/call – screening calls, taking messages, sending message by whatsapp/email/SMS.

Inclusive call options: 10 calls/month now just £45 (over quota 50p/call) 25 calls/month now just £75 (over quota 50p/call).

UK local or non-geographical Telephone number provided to divert your calls which presents in your company name. Incoming calls only.

Discount will continue until 31 December 2020 provided you start it before 30 June.

For more information about our call answering service.

Telephone Answering Half Price
Let me take your calls – I will send messages via email, whatsapp or SMS.